Refund and Returns Policy

I. Refund Eligibility

1. Full refunds will only be granted under the following circumstances:

(1) Within 4 hours of placing the order.

(2) The product/service has serious quality issues (evidence required).

(3) Other non-customer-related issues (e.g., lost shipment).

• Partial refunds may be granted under the following conditions:

(1) If production has started but not completed: 25%–50% of the order amount will be refunded (50%–75% deducted for labor and material costs).

• No refunds will be issued in the following cases:

(1) Subjective reasons (e.g., change of mind, wrong size selection, altered requirements).

(2) Incorrect information provided by the customer (e.g., name, phone number, address).

(3) Completed custom products/services (non-reversible).

II. Refund Process

1. You may submit a refund request within 30 days of payment (unfortunately, refunds cannot be processed after this period).
2. We will review your request within 5 business days. If approved, the refund (after applicable deductions) will be issued to the original payment method.

III. Dispute Resolution

1. If you file a dispute via PayPal/credit card, this Refund Policy will serve as the basis for resolution.
2. Third-party dispute fees (if applicable) will be deducted from the refund amount.